Admin Command Center
Admins get KPI cards, user controls, CSV seed import and operational dashboards to monitor work across queues.
360TechSys CSR operations project
E-commerce operations, customer support & after-sales
Custom Portal Development, Operations Automation, API Integration, RBAC, Reporting UI
Admins, CSR agents, WhatsApp users, refunds teams & payment teams
CSR Portal was built for teams that manage high-volume customer orders and after-sales operations. It brings admin oversight, agent workflows, live order assignment, refund and exchange handling, internal chat and role-based navigation into one system.
The portal follows the real CSR flow: receive incoming orders, assign work, update statuses, handle exceptions, review refund requests and close payment follow-up with proof and notes.
Admin dashboard with KPI cards, CSV seed import and quick operational visibility.
Role groups delivered: Admin, CSR Agent, WhatsApp User, Refunds/Exchanges and Refund Payment
Darjaah Hub unconfirmed orders, assignment, ER/phone search, status tabs and auto-refresh
Refund lookup, proof upload, approval/rejection and a dedicated payment queue
Role x navigation permissions with custom roles and editable nav items
These are delivered product capabilities observed in the project source code, not unverified business KPIs.
Order operations needed fast movement across unconfirmed orders, assigned queues, confirmations, cancellations, postponements, WhatsApp-originated orders, refunds and payout follow-up.
Without a unified portal, teams risk duplicate work, slow handoffs, missing proof files and inconsistent access. The business needed one system where every team could work from the same order and after-sales data.
A Next.js operations portal with authenticated role-based workspaces, live external-order integration, AG Grid data tables, TanStack Query refresh and Prisma-backed SQL Server models.
Admins get KPI cards, user controls, CSV seed import and operational dashboards to monitor work across queues.
The Darjaah Hub order view supports auto-refresh, assignment, ER/phone search and status tabs so admins can route incoming work quickly.
Agents see assigned, confirmed, cancelled, postponed and daily confirmed orders, plus conversion metrics for their queue.
The after-sales workspace handles order lookup, proof uploads, bank details, approvals, rejections and notes.
Approved refunds move into a payment queue where teams upload payment proof and mark requests as paid.
Custom roles, editable nav items and per-role visibility keep each workspace focused while giving admins room to adapt responsibilities.
Key operational screens from the CSR workflow.
Role-focused workspaces keep the interface lighter for agents and broader for admins.
Live order assignment gives admins one place to search, select and route incoming work.
Refunds move from request creation to approval and then into a payment queue with proof and notes.
Configurable access lets the portal adapt as responsibilities change.